Why is my water meter being replaced?
Water meters must be replaced every 15 to 20 years. The City is investing in its infrastructure by upgrading technology to an AMI system that will provide enhanced customer service, including quicker detection of water leaks in your home or business, and other benefits. The new meters have no moving parts and thus do not degrade over time, helping maintain system accuracy and accountability.
What is AMI?
AMI stands for Advanced Metering Infrastructure. The City of Wood Dale is replacing existing water meters with new meters that utilize AMI technology to remotely read customer meters and relay the data to the City, increasing efficiency and providing near real-time data. The customer portal allows for faster detection of potential leaks, notifying customers of issues before they become serious and costly.
When will the work occur?
Installations will occur between June and December 2026. Click here to view the map which shows the various zones.
When can I schedule my appointment?
Water customers within the various zones will receive a postcard asking you to schedule an appointment. Use the Verification Code provided to you on the postcard to schedule online or by phone. Meter replacements will be performed by appointment only and all appointments must be scheduled through Veregy.
Is there anything I need to do to prepare for the appointment?
Please ensure that your water meter is accessible for the installers. A meter is considered accessible when it has a clear 24-inch by 36-inch space around it. If you’re not sure where your meter is, it may be located in a crawl space, closet, utility room, or even in the garage. An adult (minimum of 18 years old) must be present during the appointment, and please make sure all pets are securely put away.
What can I expect during my appointment?
Installers will arrive in marked vehicles and wear an identification badge provided by the City. All installers have been through a formal vetting process including a background check. Under normal circumstances, the appointment will take approximately 30 minutes. Momentary water service interruptions will occur during meter changeout.
Will my water bill increase?
Your water rate will not change as part of this project, nor is there any charge to the customer for the new meter or installation. You will continue to be billed for the water you use. The new metering system ensures fairness and equality for all customers by measuring and billing residents and businesses accurately.
Do I have to have my meter replaced?
In order to allow for the highest efficiency and accountability of our water supply, participation in this program is mandatory. Veregy will work to schedule appointments at a time that is convenient for you.
Will the transmitter radio frequency interfere with my television or phones?
No, the radio transmission operates in compliance with FCC regulations to avoid interference with other electronic devices.
Will my information be secure?
Yes, only meter consumption data and meter numbers are transmitted. Personal customer information is not loaded into the transmitter and therefore, will not be transmitted.
How do I know that my reading is accurate?
Each radio frequency device has a unique identification number, which is transmitted along with the meter reading. The unique number is compared to your account record to ensure a match. This reading is deemed more accurate than visually reading the meter.
