Do I have to use the EyeOnWater portal?
- No, you are not required to! Residents are encouraged to take advantage of this free program to track water usage, create leak alerts and use water efficiently.
Does EyeOnWater have an app?
- Yes, download the EyeOnWater app at Google Play or the App Store on your iPhone.
Is EyeOnWater a water bill payment portal?
- No. Payments cannot be submitted on the EyeOnWater portal. However, you may contact the Finance Department with payment related questions by dialing (630) 766-4900.
Why should I use EyeOnWater?
- Leaks can increase your water bills significantly. EyeOnWater gives consumers up to date water usage information 24/7.
I don't have a meter compatible with EyeOnWater yet. How can I check for leaks?
- Step 1 – Make sure all your faucets are off, including those outside.
- Step 2 – Find your water meter. It is usually in the laundry room or utility closet (check near the hot water tank if you are having problems locating it).
- Step 3 – With all known sources of water off, monitor to see if any water has been used. To do this, write the number down on the meter, and check again in 15-30 minutes. If the number has changed, you most likely have a leak.
- Step 4 – Start to look for your leak; the most common sites for leaks are toilets and faucets.
- Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.
- To check toilets for leaks, start by placing a few drops of food coloring in the tank. If after 15 minutes the dye shows up in the bowl, the toilet has a leak. Leaky toilets can usually be repaired inexpensively by replacing the flapper.
How can I request a new meter compatible with EyeOnWater?
- Contact Public Works at 630-350-3530.
