I received a notice to replace my meter. What does this mean?
Your unit has failed and requires replacement. To replace the unit, Public Works Department staff will need to access your property. Until the transmitting unit can be replaced, you will be charged a minimum monthly payment for water services. It is important that you are made aware of the fact that, although your water meter is no longer transmitting the read data, it continues recording the actual water usage. This will result in a water bill reflecting the actual usage once the transmitting unit is replaced, which will be a higher bill than the minimum monthly charge.
It is recommended that you continue to pay the amount of your average monthly bill in order to avoid a significantly higher bill once the meter is replaced. Any overpaid amount will be applied as a credit to the account once reading resumes.
If I replace my meter, do I have to use the EyeOnWater portal?
No, you are not required to! Residents are encouraged to take advantage of this free program to track water usage, create leak alerts and use water efficiently.
Does EyeOnWater have an app?
Yes, download the EyeOnWater app at Google Play or the App Store on your iPhone.
Is EyeOnWater a water bill payment portal?
No. Payments cannot be submitted on the EyeOnWater portal. However, you may contact the Finance Department with payment related questions by dialing (630) 766-4900.
Why should I use EyeOnWater?
Leaks can increase your water bills significantly. EyeOnWater gives consumers up to date water usage information 24/7.
I don't have a meter compatible with EyeOnWater yet. How can I check for leaks?
- Step 1 – Make sure all your faucets are off, including those outside.
- Step 2 – Find your water meter. It is usually in the laundry room or utility closet (check near the hot water tank if you are having problems locating it).
- Step 3 – With all known sources of water off, monitor to see if any water has been used. To do this, write the number down on the meter, and check again in 15-30 minutes. If the number has changed, you most likely have a leak.
- Step 4 – Start to look for your leak; the most common sites for leaks are toilets and faucets.
- Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.
- To check toilets for leaks, start by placing a few drops of food coloring in the tank. If after 15 minutes the dye shows up in the bowl, the toilet has a leak. Leaky toilets can usually be repaired inexpensively by replacing the flapper.
When will my meter be replaced?
Meters will be proactively changed out by the Public Works Department based on age. Keep an eye out for future notifications from the City in the form of letters and door hangers.
