The City of Wood Dale is responsible for the water main.  Residents are responsible for their service line from the point of connection to the main to their home. 

Ruptured water lines can cause extensive damage to a home.  During the winter, home owners should take precautions to prevent water lines from freezing.  Here are some simple tips to protect your home.

• Seal cracks in doors, windows and foundations.  Small openings concentrate cold air creating a cold blow torch that can quickly freeze pipes.
• Open cabinets and closets that contain water lines to allow warm air to circulate around the plumbing.
• Allow cold water to drip through faucets.  Running or dripping water can help prevent water lines from freezing, however, even running water can freeze in sub-zero temperatures. 
• Consider installing water pipe insulation.  Local building supply stores carry a number of products designed specifically for this purpose.  If you decide to use a heat tape, be sure it has the UL seal of approval.
• Check pipe insulation periodically to make sure that it is dry.  Wet insulation can be worse than no insulation.

How to Protect Pipes From Freezing
Before the onset of cold weather, protect your pipes from freezing by following these recommendations:

• Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
• Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
• Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
• Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
• Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
• Consider relocating exposed pipes to provide increased protection from freezing. 

How to Prevent Frozen Pipes

• Keep garage doors closed if there are water supply lines in the garage.
• Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
• When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
• Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
• If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

If you believe that you have a frozen water line, please call Public Works at (630) 350-3530, during normal business hours, Monday-Friday, 7:00 am to 3:30 pm. 

For after hours, please contact the Police non-emergency number at  (630) 766-2060.