Smart 911

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Wood Dale Police Department now offers a free, new service to help you when you call 9-1-1.

Once you've signed up, first responders will be provided important information that will help them address your emergency. This information - including photos, medical issues and current location - can help Police, Fire, and EMS locate and help you.
  • Program supported by existing 9-1-1 fees - free to register
  • Brought to you by the Wood Dale Police Department
  • 100% private and secure


No one plans to call 9-1-1, but now you can plan ahead.

Sign up for Smart911 and create your own Safety Profile to give 9-1-1 valuable information about yourself, family members, your home, pets and even vehicles that will automatically display on the 9-1-1 call taker's screen when you make an emergency call. It's private and secure and you control what information is in your profile. These details can save valuable seconds or even minutes during an emergency.



Are You Ready For Emergencies?

How Does This Help?
Better informed first responders are better equipped to help you. With Smart911 paramedics are aware of critical medical information like Alzheimer's or allergies. Police have children's photos in case of an Amber Alert and Fire Fighters know household details - ensuring that everyone is rescued during an evacuation - even pets.

How Does It Work?
The software provides citizens with the ability to enter information that they want to make available to 9-1-1 call takers through a secure website at Smart911 then delivers this information automatically with any 9-1-1 call placed within DuPage County to the call taker's work station at the Emergency Communications Center.

What Details Are Shared?
You decide. Smart911 allows you to store any critical care and emergency rescue information online in advance of any emergency. Information can include children's photos, medical conditions, home addresses of mobile phone callers, disabilities or other rescue-related information.

How Do I Register?
The registration process is quick and easy... just four simple steps! After completing the steps, you will have a chance to add optional information or edit the information you have provided. You must complete every step or the service will not work until you have added and confirmed a phone number.

How Can I Spread the Word?
Protect your family and community - tell them about this free service. Email them or tell them via Facebook. Also - for those working with local groups, employer or special needs groups, - there are unique tools for you to help spread the word.

Provide Your Child’s Photo And Description Before An Emergency


EMSHelp EMS treat you:

Including information about your family's medical issues - like heart conditions. allergies and stroke history can help to ensure that EMS will arrive with the appropriate equipment and information to help. If you or your family member cannot effectively communicate with 9-1-1. they will instantly know your location and details on what may be causing your emergency.

policeHelp Police protect you:

The more information you provide to responders. the faster they can determine how to assist you. Today when a child goes missing, it takes time for police to obtain a photo of the missing child. With a Smart911 Safety Profile, police will have that photo instantly. By including all the mobile       phones that are tied to your home address. police will have your location immediately, even if your call is dropped.

FireHelp the Fire Department rescue you:

In the event of a fire. your Safety Profile can provide detailed information on your home. You have the ability to include information on how many people live in your house, their bedroom locations, if anyone has mobility limitations, and even descriptions of your pets. Additional details can include utility shut off valves, your floor or apt# if you live in a building, and even access points to your home.

privateYour information is 100% private:

Your family's profile information is completely private and secure. The details you enter on our secure and protected website are only shared with 9-1-1 dispatchers and first responders in the field. and only when you or your family members dial 9-1-1



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